When Eileen Landauer’s hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from Palo Alto, California, also had to endure several “no-reply” emails from Booking.com – a polite way of saying, “Don’t bother writing back.” There was an email acknowledging her complaint…
