As a powerful storm barrels toward the Northeast on Monday, March 16, airlines are already bracing for widespread disruptions while travelers face another hurdle at the airport: unusually long security lines tied to a funding lapse at the Department of Homeland Security.
Airlines have begun canceling and delaying flights ahead of the system, with hundreds already scrubbed from schedules and more expected as heavy snow, strong winds and poor visibility move into the region. Over 3,700 U.S. flights have been canceled as of 3 p.m. ET, according to flight-tracking website FlightAware. Chicago O’Hare International Airport, La Guardia Airport, and Charlotte Douglas International Airport are the hardest hit spots so far.
Even Transportation Secretary Sean Duffy warned on X of the “major storm today impacting flights nationwide” on Monday.
Carriers have begun issuing travel waivers allowing passengers to change flights without penalties to reduce airport congestion.
At the same time, Transportation Security Administration checkpoints have reported significantly longer wait times because of reduced staffing during the funding lapse. Travelers should plan to arrive earlier than usual, as airlines are not required to refund tickets if a passenger misses a flight due to long security lines or airport delays outside the airline’s control.
What to Do if You’re Planning to Fly
Get ready for disruptions. Monitor updates from your airline and consider rebooking if you can. More info on airline-specific rebooking policies related to this storm are in the section below.
If you absolutely have to travel, be prepared to roll with the punches. More flights are likely to get delayed or canceled as the storm progresses. Research your rebooking options and alternative itineraries in advance, and take advantage of airlines’ self-service tools to avoid long lines at airport agent desks or long hold times on the phone.
“Speed is going to be critical,” Katy Nastro, a travel expert at Going, previously told USA TODAY. “We want those who are flying to make alternative plans much sooner rather than later so they ensure they get a rebooking that works best for them. There will not be an endless supply of seats to reaccommodate you on … there is no time like the present to give yourself the best odds at a decent rebooking.”
It’s also a good idea to pack extra provisions for yourself if you’re heading to the airport.
According to Matas Cenys, head of product at eSim company Saily, bringing extra clothes and doses of any medication you may be taking, as well as essentials like charging cables, that could come in handy if you get stuck.
Travel Waivers by Airline
Terms vary, but these waivers generally allow travelers to rebook without penalty or get flight credit if they cancel their trips.
Customers can find details, including impacted airports and key dates, on each carrier’s website linked below.
- American Airlines
- Delta Air Lines
- Frontier Airlines
- JetBlue
- Southwest Airlines
- United Airlines
What Happens if a Flight Gets Canceled?
Airlines will automatically rebook you on another flight if your flight is canceled. Typically, it’s on the same airline, but depending on the reason for the cancellation and carrier, some may be able to rebook you on a partner airline.
If your flight is canceled for reasons within the carrier’s control – say, due to staffing or aircraft maintenance – you’re entitled to a meal if you have to wait more than three hours for the next flight. If you end up stranded overnight, most airlines will also cover your hotel and ground transportation if the cancellation was within their control.
Weather is notably outside of airline control.
If your flight is canceled for any reason and you choose to no longer fly, Department of Transportation rules require the airline to offer you a refund, regardless of ticket type.
You can find airline-specific information on the DOT’s Airline Customer Service Dashboard.
What Happens if My Flight Is Delayed?
Airlines are required to get you to your destination, but they don’t owe you anything else for delays due to weather or anything else outside of their control.
It’s a different story for significant delays due to issues within their control.
All airlines will rebook customers on their same airline for significant delays (typically at least three hours) within their control, but some will also book customers on partner carriers.
Airlines will also cover meals for controllable delays at least three hours long. Most airlines will also cover a hotel stay and ground transportation for overnight delays within their control.
Again, weather is outside of airline control.
Additional details can be found on the DOT dashboard. It’s worth noting that U.S. regulators don’t require cash payments for delays. Also, even when it’s not required, airline customer service representatives may have the power to provide meal vouchers, mileage credit or other compensation for your trouble, on a case-by-case basis.
This article originally appeared on USA TODAY: Storm cancels 3,000+ flights as long TSA lines snarl airports
Reporting by Eve Chen and Kathleen Wong, USA TODAY / USA TODAY
USA TODAY Network via Reuters Connect
